Mark Orlov

Author Archives

  • Personalities Within the Customer

    Trying to define “customer relations” is almost the same as trying to define people. There are as many different customer relations as there are human beings. Each with its own perks and disadvantages. For us, there are no abstract “customer contacts”. We like to view them as interesting personalities within the customer instead.


    Customer realtions

    Start of the new customer relationship

  • Trust Without a Contract

    Last-minute cancellations and changes can entail serious monetary risks for the client and the service provider. Whatever the reason for canceling, sometimes it comes at a moment when some or most of the expenditure has already been made.

    Signing document

    Lately, we have been several times in a situation where a booking is made for a time-critical solution and due to time pressure, you just have time to put down in an e-mail the bare minimum. When, where, and how much it will cost from A to B. But then the original booking gets changed or canceled in the process.

  • VC pilots are on strike again

    The Pilot’s union Vereinigung Cockpit has announced strike actions for Tuesday, 8 September between 08:00 am and 23:59 pm (Local Time Germany) at Deutsche Lufthansa for freighter flights and also long-haul flights of Lufthansa Passenger Airlines. For Wednesday, 9 September strikes are announced for short- and medium-haul flights of Lufthansa Passenger Airlines. Despite the strike, […]

  • Spring Is Approaching

    We would like to remind you of the Spring Festival in China taking place in February from 18th to 24th. It’s a national holiday so organize you transportation early! Bullet Express & Logistics offers project-based solutions in that period. Read more about the festival on and

  • Chinese Celebrations

    China will celebrate National Day from 1st to 3rd of October. It is also called a Golden Week because the holiday will last 7 days until 7th of October. Therefore China will be closed for business activities. Plan your trips and transportations early! In ancient times National Day usually fell on the day when the […]

  • New webpage up and running!

    New webpage up and running. A lot of time and work went into it. Proud of the outcome! Everybody is welcome to visit our services page, there are 6 service groups. Then just click -Read More – and you will find quick overview ! Contact us and we make you a personal offer! Bullet Express & […]